Big Data Analytics Ensure Cloud PC Reliability
Workspot Watch™ is a sophisticated, big data trending and correlation engine that makes global cloud PC observability easy. Data gathered via Watch drives the Workspot Network Operations Center (NOC). Workspot Watch collects millions of messages from endpoint devices, virtual machine agents, protocol gateways, enterprise connectors, and other Workspot control plane services. The data is gathered from multiple clouds, spanning thousands of locations around the globe, and hundreds of networks in dozens of regional data centers.
Using this continuous stream of global platform and cloud behavioral data, the NOC operates 24 x 7 to anticipate, identify and help mitigate problems that could impact your cloud PC availability.
Mission Control for Customer Success
Workspot Watch is a one-of-a-kind data collection engine, and it’s what drives our industry-leading cloud PC service level agreement (SLA). Our SLA for cloud PC availability is 99.95%, and often it’s even higher. Other virtual desktop and cloud PC solutions may offer an SLA for the virtual desktop broker, but they don’t offer an SLA for the uptime of the entire cloud PC. That’s a problem, and you should not settle for less than what’s possible today.
There are three areas of Workspot innovation that comprise “mission control” for your Workspot cloud PC implementation. In addition to Workspot Watch and the Workspot NOC, the third element is our Customer Success and Customer Support teams. As part of your success crew, these teams use the NOC to monitor, troubleshoot and analyze the health of Workspot cloud desktops globally – across cloud regions and across clouds. When it comes to comprehensive cloud PC observability, Workspot achieves a level of depth and breadth that no other cloud PC vendor can match.
Strengthen Security, Simplify Compliance
Workspot Watch helps enforce your Zero Trust Security policy, but unlike other cloud PC solutions, we go way beyond just supporting zero trust endpoints. The trending capabilities of Watch reveal activity patterns across the cloud PC platform that can indicate a brewing security issue, providing an opportunity for proactive mitigation measures to be taken. While the Workspot Enterprise Desktop Cloud platform is fully instrumented to feed activity data to Workspot Watch, it’s critical to note that unlike other cloud PC solutions, our cloud desktop control plane is completely separate from the customer’s data plane, so Workspot never sees, nor does it have access to customer data.
Workspot support teams monitor cloud PC platform behavior globally, across cloud regions. Individual customers also make use of this valuable cloud PC health data by feeding it into their Security Information and Event Management (SIEM) systems to enable security alerts, ongoing monitoring, and day-to-day operations optimization to ensure internal governance compliance.
Cloud PC Observability Depth and Breadth
Modern enterprises have employees and contractors distributed around the world, many working from home offices. To maximize cloud PC availability and keep people productive wherever they are working, IT teams must be able to visualize the status of cloud PCs globally, from a single console, and then quickly take action when needed. Cloud PC observability capabilities vary widely among available solutions, so this is a key area of focus for your evaluation.
Workspot’s unmatched data gathering and analysis is what enables our industry-leading 99.95% cloud PC SLA. These capabilities go well beyond simple monitoring. As Watch feeds the NOC, it is able to surface and alert on issues, trends and root causes. Overall, Workspot Watch enables more predictive, proactive, and less reactive operations to ensure the highest possible availability so your users can always access their desktops.
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