Data Native Architecture
Workspot’s solution is instrumented at all points, including the clients used by end users, the gateways they traverse to access the corporate network, and the agents on the virtual desktops. Every time a user connects, disconnects, or fails to connect, we collect data about the client, the virtual desktop, and the network. Data is also collected about end user activity during a session.
Events Security Feed
Customers access a real-time feed of all end user activity – when they log in, when they log out, any failed authentication attempts, and more. Some IT admins refer to it as a “twitter feed of end user activity.”
Our Splunk plugin can securely connect to our cloud infrastructure, bringing all of this data into your Splunk systems so you can analyze it with all the other data being collected.
Our operations team has end to end visibility into all issues with a user – from trouble connecting to experiencing slow performance – and they can help you look for patterns. For example, if a gateway is down in Singapore, or a DNS server is down in Raleigh, or if all users are seeing degraded performance in Amsterdam, our ops team can help you identify the precise issue fast.
Much of the data we collect is available through APIs, so in addition to the standard reports we provide, our customers can use tools such as Microsoft Excel to download the data and build their own reports to meet specific requirements.