Global Gaming Company NCSOFT Chooses Workspot and Google Cloud to Deliver Next Generation Games Experience
Workspot and Google Cloud are providing NCSOFT with the capabilities to monitor the quality and availability of their online games services around the world
Campbell, Calif – January 9, 2022 – Workspot, the Cloud PC company, today announced that NCSOFT, the global video game developer and publisher of massively multiplayer online role-playing games (MMORPG), including Lineage, Guild Wars, Throne and Liberty, has partnered with Workspot and Google Cloud to power the best games experience for users across 60 countries.
“NCSOFT was looking for ways to optimize their global gaming platform with the user experience in mind,” said Jimmy Chang, Chief Product Officer at Workspot. “In conjunction with Google Cloud, we are able to provide NCSOFT with a Cloud PC solution that monitors the gaming environment, allows them to experience what end users are experiencing globally, optimize performance, and take action in real time to mitigate a disruption. We are pleased to further NCSOFT’s goal of providing the highest quality gaming experience.”
NCSOFT needed a computing environment that could replicate the real-world environments for their tens of thousands of users around the world. The main objective was to monitor NCSOFT’s online servers 24/7, 365 days a year, using the same network and OS environments as the real users, enabling the NCSOFT team to anticipate adverse conditions and respond when an anomaly is detected. After testing a variety of vendors, the company selected Workspot, as it also supports GPU cloud workloads for gaming users, provides high-performance Windows environments – all based on Google Cloud – and is able to meet the company’s requirements for global reach, scalability and flexibility.
“NCSOFT has been working closely with Google Cloud for a long time, operating numerous servers across Google Cloud regions globally,” said Youngmin Noh, Executive Director of NCSOFT Platform Center. “We have built a gaming platform in two to three layers to ensure an outstanding user experience. Our collaboration with Workspot adds an additional layer that takes the quality of our services to new heights, all aimed at delighting our customers.”
Since September 2022, NCSOFT has been using Workspot Cloud PCs to establish a monitoring system for their service environments – including login, payment and customer center – in several Google Cloud regions around the world. Through this collaboration, the company has already seen great results that exceeded expectations, including detecting and responding faster to failures in six specific countries, as well as identifying ways to improve the user experience. Examples of challenges the company mitigated recently included payment service unavailability for users in Thailand, Singapore and Indonesia, as well as a login service failure in the UK, USA and Brazil.
“As the games industry continues to evolve, organizations around the globe need technologies and solutions that help maximize IT flexibility, security, scalability, and innovation,” said Amitabh Jacob, Director of Technology Partnerships, Google Cloud Asia Pacific. “By leveraging Google Cloud’s flexible, global infrastructure alongside Workspot Cloud PCs, NCSOFT can focus on delivering reliable access and outstanding performance to their gaming users at global scale.”
To learn more about the Workspot Cloud PC platform and its innovative monitoring and big data analysis capabilities for Cloud PC health, please visit: https://bit.ly/3vqYwDX
NCSOFT, headquartered in Pangyo, Korea, is the world’s premier publisher and developer of massively multiplayer online games, including the critically acclaimed Lineage®, AION®, Blade & Soul®, Guild Wars® franchises as well as numerous casual games. With approximately 5,000 employees worldwide, NCSOFT aims at providing fun to everyone, everywhere in the world. More information can be found at www.ncsoft.com.
Workspot is the only cloud-native solution that delivers enterprise-class Cloud PCs. This innovative service lets IT securely stream the right compute capabilities for each user, on any device, anywhere they want to work. As the only Cloud PC solution that operates across all the major public clouds – Microsoft Azure, Amazon Web Services, and Google Cloud – Workspot is uniquely positioned to address today’s remote work challenges by providing a multi-cloud and multi-region approach to end user computing. Simple to deploy, scale, and operate, Workspot’s award winning Cloud PC solution benefits IT as well as end users with a seamless work experience that enhances productivity while maintaining the highest performance standards for intensive workloads. For more information on Workspot Cloud PC solutions please visit www.workspot.com.