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Your Uniqueness is our Strength

At Workspot, we believe in the power of diversity and the dignity of inclusion. When people are valued and respected, their entire being is free to shine, create and innovate. We celebrate a variety of life choices and voices because they strengthen the close bonds we form with our customers. Our culture of continuous learning keeps us open to all the possibilities so everyone can succeed.

Customer Success Engineer

Workspot is looking for Customer Success Engineers with experience leading and implementing VDI and Cloud project adoption for new and existing customers. Workspot CSEs work directly with the project team, clients and partners to lead and ensure successful project delivery within scope, and are expected to be able to communicate effectively across all levels of the organization and project teams. This role is part of the Workspot Adoption and Production team and a working knowledge of End User Compute/Virtual Desktop Infrastructure is preferred.

  • Manage a portfolio of client projects across multiple Onboarding customers.
  • Manage expectations and requirements of multiple project stakeholders (to include internal, partner and customer sponsors and stakeholders).
  • Close collaboration and alignment with the delivery and sales team leadership to drive consistent business value for our customers and support the overall business goals and strategy of Workspot.
  • Maintain your own schedule to lead successful Customer Adoption projects.
  • Technical lead for resolution of customer issues for Adoption and Production accounts.
  • Implement and support new customers.
  • Ensure deadlines are met and escalate to Workspot leadership when necessary.
  • Maintain detailed, comprehensive project documentation and technical reports.
  • Lead cross-functional, virtual and offshore teams.
  • Work with Project Manager to implement implementation plans.
  • Ensure that projects align with Workspot overall strategic objectives.
  • Build and maintain new customer relationship.
  • Ensure successful deployment of customer initial use cases, explore additional use cases for growth.
  • Strive for consistent, repeatable, and standardized Workspot solutions that can support Enterprise Scale deployments and expansions.

Required Qualifications

  • At least 7 years of experience in IT support, implementation, or general IT consulting.
  • Demonstrable skills with Cloud platform technologies (Azure and GCP).
  • Experience working with the Microsoft Office suite of tools (Outlook, Excel, Word, PowerPoint, and SharePoint).
  • Bachelor’s Degree or equivalent experience.

Preferred Skills

  • Experience leading and supporting Virtual Desktop and/or End User Compute projects.
  • Experience leading projects which leverage Azure and GCP technologies. Certifications such as AZ104 highly desired.
  • Strong time management, analytical, communication, thought leadership, team building, motivational and customer service skills.
  • Excellent client-facing communication and relationship building skills.
  • Ability to learn quickly, adapt to change and have ownership of staying up to date on current and emerging technologies and tools as they relate to our business and project needs.
  • Passion, creativity, energy, and enthusiasm towards collaborating on the exciting growth and development of our company.
  • A desire to learn new technologies, methodologies, solutions and understand the business needs of our customers.
  • Adaptability to our overall vision, goals and dynamic culture and environment.

Qualified candidates may submit a resume to careers@workspot.com

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Customer Success Manager

As a Workspot Customer Success Manager, you will manage day-to-day operational and long-term strategic business relationships with Workspot’s strategic customers. The CSM promotes adoption of Workspot’s products and services and positions Workspot to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Workspot advocates in the Workspot and product analytics community is a requirement for this role.

The CSM will have excellent working relationships with other teams at Workspot who will be active within their accounts. Specifically, a strong collaborative partnership with the Sales, Product, Engineering and Support teams will be key to this role. The CSM is a positive advocate for the customer within Workspot and will be always a professional representative in this post-sale role.

The keys to success in this role are the ability to facilitate meetings with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Workspot, and clearly communicate recommendations that enable the customer to fully adopt Workspot.

What You’ll Do:

  • Own leading and lagging indicators of success.
  • Own product adoption metrics, value plan, and relationship plan for your customers.
  • Achieve operational excellence. Ensure all communication and activities with assigned customers are documented in CRM (Salesforce and Gainsight).
  • Use Workspot effectively to measure customer product KPIs and run adoption analyses for customers.
  • Continuously measure and communicate key metrics to peers and leadership.
  • Own the entire customer journey.
  • Support customers coming out of implementation and launch validation and assist with accelerating breadth of adoption and positive business outcomes for the customer.
  • Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
  • Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations & review Workspot product roadmap.
  • Enroll customers in new beta programs and ensure customer feedback informs our product roadmap.
  • Ensure satisfactory resolution of Workspot related technical issues, including coordination of cross-departmental Workspot resources (e.g. Support, Product)

What We’re Looking For:

  • 7+ years of experience in a consultative customer facing role (management consulting, account management, customer success management, etc.) with an enterprise software or SaaS organization
  • 5+ years of VDI background or a working knowledge of end user compute/virtual desktop infrastructure is preferred
  • Proven track record of leading customer engagements with B2B or B2C enterprise customers resulting in increased adoption, customer satisfaction, and contract value growth on both upsells and renewals
  • Experience with Salesforce and Gainsight preferred
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • Strong ability to align technical concepts & features to required capabilities
  • Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Resourceful and creative problem-solving skills to provide optimal business or technical solutions
  • Passion for customer success and service mentality

Qualified candidates may submit a resume to careers@workspot.com

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Sr. Digital Marketing Manager

Workspot is hiring a Sr. Digital Marketing Manager, who will build the strategy and manage the day-to-day functions that drive efficiencies and value out of paid search, paid social, retargeting, SEO, content sharing, and review site campaigns. We are looking for someone who will uncover and develop new strategies to increase qualified traffic to Workspot’s website and has a proven track record for building best-in-class digital marketing campaigns that increase revenue opportunities. 

The ideal candidate will use extensive keyword analytics to gain critical insights into search behavior, understand industry benchmarks to define and exceed digital goals, be relentless in understanding competitive bidding strategies, and report regularly on detailed key performance indicators to drive data-driven decisions. This individual will also immerse themselves into Workspot’s messaging – value prop, key differentiators, solution benefits, etc – to position paid search ads appropriately and take advantage of opportunities and industry trends. 

Responsibilities

  • Develop, implement, and continually optimize lead acquisition strategies via paid search, paid social, retargeting, SEO, content sharing, and review site campaigns to achieve pipeline goals
  • Take a data-first approach when it comes to regular tracking, reporting on key performance indicators, and uncovering microtrends to boost results
  • Regularly use standard A/B testing protocols to progress the effectiveness of campaigns
  • Provide monthly and quarterly spend and return on spend actuals and forecasts, including but not limited to CPC and CPL estimates, total activity spend, and lead flow milestone expectations based on spend forecasts and conversion rate performance estimates
  • Collaborate with the internal Marketing team to create landing pages and streamline the user experience from initial engagement to sales hand-off
  • Work cross-functionally within Workspot to develop strategies that drive online traffic to Workspot’s website
  • Regularly assess and communicate competitive data and market conditions to help expand digital marketing efforts relevant to Workspot
  • Review current technologies and stay ahead of trends and/or changes to algorithms associated with Google, Bing, LinkedIn, and other paid media or review sites that have potential to impact future digital marketing efforts
  • Lead stakeholder meetings to review digital marketing progress for Workspot and any critical implementations that expand our digital marketing efforts

Requirements

  • 5+ years of digital marketing experience in B2B technology
  • 5+ years of digital marketing experience managing PPC, SEO, and affiliate programs
  • Proven experience in all digital acquisition channels plus a strong understanding of current online marketing concepts, strategies, and best practices
  • Proven success in developing, defining, and communicating reporting metrics and data insights associated with Workspot’s digital performance 
  • Strong proficiency in working with standard industry tools and analytics packages (Salesforce, Pardot, LinkedIn, Metadata, SEMrush, HotJar, etc) that supplement digital marketing efforts
  • Ability to manage time and multiple priorities in a fast-paced organization with a variety of stakeholders
  • Superior attention to detail, analytics, and written communication
  • Bachelor’s degree in digital marketing, marketing, communications, and/or relevant field of study

Qualified candidates may submit a resume to careers@workspot.com

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Adoption Program Manager

Workspot is looking for Program Managers with experience leading all aspects of IT projects including project scope, schedule, resources, quality, and change control. Workspot Program Managers work directly with the project team, clients and partners to lead and ensure successful project delivery within scope, on time and within budget, and are expected to be able to communicate effectively across all levels of the organization and project teams. This role is part of the Workspot Adoption and Production team and a working knowledge of End User Compute/Virtual Desktop Infrastructure is preferred.

  • Manage a portfolio of client projects across multiple Onboarding customers.
  • Manage expectations and requirements of multiple project stakeholders (to include internal, partner and customer sponsors and stakeholders).
  • Close collaboration and alignment with the delivery and sales team leadership to drive consistent business value for our customers and support the overall business goals and strategy of Workspot.
  • Build and maintain schedules (with knowledge of relevant tools).
  • Lead resolution of issues/escalations related to schedule, and scope with engineering resources.
  • Oversee the activities of various stakeholders (Scrum meetings, project meetings, technical deep dive sessions, etc.).
  • Ensure deadlines are met and escalate to Workspot leadership when necessary.
  • Maintain detailed, comprehensive project documentation and reports using project management tools.
  • Serve as a liaison between the business and technical aspects of projects.
  • Lead cross-functional, virtual and offshore teams.
  • Develop comprehensive project plans to track project tasks, schedule, risks and issues to be shared with the project team and client team.
  • Ensure that projects align with Workspot overall strategic objectives.
  • Build and maintain new customer relationships
  • Ensure successful deployment of customer initial use cases, explore additional use cases for growth
  • Strive for consistent, repeatable, and standardized Workspot solutions that can support Enterprise Scale deployments and expansions.

Required Qualifications

  • At least 7 years of experience in IT project management and general IT consulting.
  • Demonstrable skills across project management standard methodologies (PMI/PMBOK, Agile, SCRUM, Kanban, Waterfall).
  • Proficient in Salesforce, Jira and Microsoft Project.
  • Experience working with the Microsoft Office suite of tools (Outlook, Excel, Word, PowerPoint, and SharePoint).
  • Bachelor’s Degree or equivalent experience
  • Located in U.S. Eastern Time Zone

Preferred Skills

  • PMP or similar professional certification.
  • Experience leading Virtual Desktop and/or End User Compute projects.
  • Experience leading projects which leverage Azure and Google Cloud Platform technologies.
  • Strong time management, analytical, communication, thought leadership, team building, motivational and customer service skills.
  • Excellent client-facing communication and relationship building skills.
  • Ability to learn quickly, adapt to change and have ownership of staying up to date on current and emerging technologies and tools as they relate to our business and project needs.
  • Passion, creativity, energy, and enthusiasm towards collaborating on the exciting growth and development of our company.
  • A desire to learn new technologies, methodologies, solutions and understand the business needs of our customers.
  • Adaptability to our overall vision, goals and dynamic culture and environment.

Qualified candidates may submit a resume to careers@workspot.com

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