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Your Uniqueness is our Strength

At Workspot, we believe in the power of diversity and the dignity of inclusion. When people are valued and respected, their entire being is free to shine, create and innovate. We celebrate a variety of life choices and voices because they strengthen the close bonds we form with our customers. Our culture of continuous learning keeps us open to all the possibilities so everyone can succeed.

Adoption Program Manager

Workspot is looking for Program Managers with experience leading all aspects of IT projects including project scope, schedule, resources, quality, and change control. Workspot Program Managers work directly with the project team, clients and partners to lead and ensure successful project delivery within scope, on time and within budget, and are expected to be able to communicate effectively across all levels of the organization and project teams. This role is part of the Workspot Adoption and Production team and a working knowledge of End User Compute/Virtual Desktop Infrastructure is preferred.

  • Manage a portfolio of client projects across multiple Onboarding customers.
  • Manage expectations and requirements of multiple project stakeholders (to include internal, partner and customer sponsors and stakeholders).
  • Close collaboration and alignment with the delivery and sales team leadership to drive consistent business value for our customers and support the overall business goals and strategy of Workspot.
  • Build and maintain schedules (with knowledge of relevant tools).
  • Lead resolution of issues/escalations related to schedule, and scope with engineering resources.
  • Oversee the activities of various stakeholders (Scrum meetings, project meetings, technical deep dive sessions, etc.).
  • Ensure deadlines are met and escalate to Workspot leadership when necessary.
  • Maintain detailed, comprehensive project documentation and reports using project management tools.
  • Serve as a liaison between the business and technical aspects of projects.
  • Lead cross-functional, virtual and offshore teams.
  • Develop comprehensive project plans to track project tasks, schedule, risks and issues to be shared with the project team and client team.
  • Ensure that projects align with Workspot overall strategic objectives.
  • Build and maintain new customer relationships
  • Ensure successful deployment of customer initial use cases, explore additional use cases for growth
  • Strive for consistent, repeatable, and standardized Workspot solutions that can support Enterprise Scale deployments and expansions.

Required Qualifications

  • At least 7 years of experience in IT project management and general IT consulting.
  • Demonstrable skills across project management standard methodologies (PMI/PMBOK, Agile, SCRUM, Kanban, Waterfall).
  • Proficient in Salesforce, Jira and Microsoft Project.
  • Experience working with the Microsoft Office suite of tools (Outlook, Excel, Word, PowerPoint, and SharePoint).
  • Bachelor’s Degree or equivalent experience
  • Located in U.S. Eastern Time Zone

Preferred Skills

  • PMP or similar professional certification.
  • Experience leading Virtual Desktop and/or End User Compute projects.
  • Experience leading projects which leverage Azure and Google Cloud Platform technologies.
  • Strong time management, analytical, communication, thought leadership, team building, motivational and customer service skills.
  • Excellent client-facing communication and relationship building skills.
  • Ability to learn quickly, adapt to change and have ownership of staying up to date on current and emerging technologies and tools as they relate to our business and project needs.
  • Passion, creativity, energy, and enthusiasm towards collaborating on the exciting growth and development of our company.
  • A desire to learn new technologies, methodologies, solutions and understand the business needs of our customers.
  • Adaptability to our overall vision, goals and dynamic culture and environment.

Qualified candidates may submit a resume to careers@workspot.com

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Customer Success Manager

As a Workspot Customer Success Manager (CSM), you will manage day-to-day operational and long term strategic business relationships with Workspot’s strategic customers. The CSM promotes adoption of Workspot’s products and services and positions Workspot to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Workspot advocates in the Workspot and product analytics community is a requirement for this role.

The CSM will have excellent working relationships with other teams at Workspot who will be active within their accounts. Specifically, a strong collaborative partnership with the Sales, Product, Engineering and Support teams will be key to this role. The CSM is a positive advocate for the customer within Workspot and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate meetings with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Workspot, and clearly communicate recommendations that enable the customer to fully adopt Workspot.

What You’ll Do:

  • Own leading and lagging indicators of success.
  • Own product adoption metrics, value plan, and relationship plan for your customers.
  • Achieve operational excellence. Ensure all communication and activities with assigned customers are documented in CRM (Salesforce).
  • Use Workspot effectively to measure customer product KPIs and run adoption analyses for customers.
  • Continuously measure and communicate key metrics to peers and leadership.
  • Own the entire customer journey.
  • Support customers coming out of implementation and launch validation and assist with accelerating breadth of adoption and positive business outcomes for the customer.
  • Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
  • Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations & review Workspot product roadmap.
  • Enroll customers in new beta programs and ensure customer feedback informs our product roadmap.
  • Ensure satisfactory resolution of Workspot related technical issues, including coordination of cross-departmental Workspot resources (e.g. Support, Product)

What We’re Looking For:

  • 7+ years of experience in a consultative customer facing role (management consulting, account management, customer success management, etc.) with an enterprise software or SaaS organization
  • 5+ years of VDI background or a working knowledge of end user compute/virtual desktop infrastructure is preferred
  • Proven track record of leading customer engagements with B2B or B2C enterprise customers resulting in increased adoption, customer satisfaction, and contract value growth on both upsells and renewals
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • Strong ability to align technical concepts & features to required capabilities
  • Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Resourceful and creative problem-solving skills in order to provide optimal business or technical solutions
  • Passion for customer success and service mentality
  • Candidate is located in U.S. Central or Eastern Time Zone

Qualified candidates may submit a resume to careers@workspot.com

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Google Cloud Platform Architect

Workspot is hiring a Google Cloud Platform Architect (GCP Cloud Architect) to work with top-tier customers and promote cloud adoption and migration. As a GCP Architect, you will partner with customers, Workspot Sales and several other Workspot teams to create solutions that address customer business problems and accelerate the adoption of cloud services. In collaboration with sales, you will drive revenue growth across a broad set of customers.

The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. We are looking for candidates who are comfortable at the intersection of technology and business. The Cloud Architect is a technical role – you must be broadly competent across many areas of technology (infrastructure, security, DevOps, databases, application development, analytics) and deeply skilled in GCP design, architecture, and implementation. On the business side, the ability to connect technology with measurable business value is critical. The GCP Architect will spend a large portion of their time interacting with several customer stakeholders, including developers, team leads, engineering directors, and CxOs. In this role we expect our GCP Architect to be customer-obsessed and to be able to establish themselves as a trusted advisor to our customers.

Roles and Responsibilities:

  • In partnership with the sales and customer success team, formulate and execute a strategy to design and implement robust, GCP-ready solutions for Workspot technologies
  • As a key member of the sales cycle, ensure success in building and migrating software and services on GCP platforms
  • Educate customers of all sizes on the value proposition of the cloud, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already operating in cloud environments
  • Capture and share best-practices knowledge amongst the Workspot community
  • Build deep relationships with senior technical individuals and key stakeholders within customer organizations to enable them to be cloud advocates
  • Act as a technical liaison between customers, service engineering teams and support

Experience and Skills:

  • 10+ years of systems engineering, cloud engineering, or VDI/End User Compute experience
  • Google Cloud Platform, other cloud providers are a plus
  • Working knowledge of software development tools and methodologies
  • Experience architecting/operating cloud solutions in complex enterprise environments
  • Experience in presales and working with large and complex customer environment through adoption
  • Presentation skills with a high degree of comfort speaking with executives, IT management, and developers
  • Demonstrated thought leadership through publications and public speaking
  • Excellent communication skills with an ability to right level conversations
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Experience migrating or transforming legacy customer solutions to the cloud
  • Familiarity with common enterprise services (Directory Services, Information Assurance, Virtual Desktop, etc.), products (i.e., Oracle, SAP) and frameworks (ITIL, Zachman, TOGAF, etc.)
  • Candidate is located in U.S. Central or Eastern Time Zone

We are looking for a candidate that is the right fit to make this a rewarding and successful experience. Below are some of the attributes we’ve seen as meaningful to succeed in this role:

You are a leader with vision – You are a hands-on Architect and have delivered projects with varying complexities and environments. You are known for your attention to detail without losing the big picture. You are respected by your peers, customers, and industry.

You are a great listener – Our goal is to deliver solutions that last for years and continuously adapt to the changing needs of the industry. You are in tune to your customers, peers, industry trends and are receptive to what the market needs.

You are a collaborator – You enjoy working with multi-cultural teams, both domestic and international and find ways to get the best out of your people. You also work well with a variety of roles including core development, design, operations, and support.

You believe in continuous learning – Things change in our industry continuously, and you always love to learn both the underlying technology and the business motivations of our customers, constantly finding new ways to improve our solutions, processes to make valuable contributions for our customers.

You are ready to contribute to rapid growth within a dynamic, small company culture!

Qualified candidates may submit a resume to careers@workspot.com

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