User-Centric Business Intelligence
Workspot Trends™ serves as an end-to-end analytics tool, focusing on the evaluation of end-user happiness. It enables IT teams to gauge whether users are happy or dissatisfied, offering insights into the reasons behind any unhappiness and the timeline of when it began. In many cases, the root cause of end-user satisfaction changes may be caused by elements and changes outside of your Workspot environment, yet Workspot Trends can help identify those.
At the initial rollout, on Day 1, most users are happy, but as changes occur on a daily basis—whether through patches to software, drivers, or the operating system — user perception can shift from happy to dissatisfied without you knowing. While Workspot Watch continuously monitors user satisfaction in real-time with alerts to any fluctuations, Workspot Trends enables you to understand the various dynamics occurring across the enterprise over time, so you can take proactive measures to help ensure consistently fulfilling and productive end-user experiences.
With Workspot Trends, you can investigate the causes of end-user happiness shifts: Was it a problematic driver installation, for example? Workspot Trends notifies when user happiness levels are dropping, enabling swift issue identification and proactive problem avoidance or rapid recovery via corrective action.
Whether it’s Day 1, Day 500, or Day 1,000, Workspot Trends enables end-user satisfaction analytics and insight, providing the information needed to resolve issues.
In order to deliver the highest SLA for your DaaS deployment, your support team needs real-time visibility into incidents. When it comes to comprehensive observability, Workspot achieves a level of depth and breadth that no other DaaS vendor can match. These capabilities go well beyond simple monitoring. Workspot Watch is able to surface and alert on issues, trends and root causes. Overall, Workspot Watch enables more predictive, proactive, and less reactive operations to ensure the highest possible availability so your users can always access their virtual desktops and apps.
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