Compare Workspot Support Plans
|Standard Support Plan||Premium Support Plan|
|Customer Service and Communities||24×7 access to documentation, whitepapers, and support forums||24×7 access to documentation, whitepapers, and support forums|
|Technical Support||Standard business hours** access to Support Engineers via email||24 x 7 access to Support Engineers via email & phone for “Critical Case Severity” events|
|Who can open cases||Designated Customer Contacts||Designated Customer Contacts|
|Case Severity response times*||Normal < 12 business hours|
Low < 24 business hours
|Critical < 1 hour|
Urgent < 4 hours
Normal < 12 hours
Low < 24 hours
|Pricing||Included||Contact Workspot Sales|
* We will make every reasonable effort to respond to your initial request within the corresponding time frames. Incident requests that are created after Workspot business hours, as may be appropriate, will be handled on the next business day.
** Workspot standard business hours are Monday – Friday 8 AM – 5PM Pacific time, excluding US federal holidays.