We consistently achieve a 99.95% Service Level Agreement (SLA) and greater for our cloud desktop service, but that’s just table stakes. We are committed to delivering the best business SLA through our real-time Network Operations Center (NOC) & pro-active cloud support. We help keep your business up and running.
We can’t control everything, but we can provide valuable data to help you stay in control. In the vast majority of cases when users are not able to access their cloud desktop, or when performance is poor, it’s because of an infrastructure issue outside our control. Perhaps IT changed DNS settings, or the VPN connectivity between the public cloud and the data center went down. Because we have instrumented all the layers of our Desktop Control Fabric™ architecture, (client, agents, network, connectors, cloud, gateways and other sources), we collect user behavior data in real time, and we can alert you to potential and real-time performance issues and other errors that could impact your business.
Real-time Visibility and Proactive Support
Through the Workspot Network Operations Center (NOC), our Customer Support team has real-time visibility into every user, for every customer, in every region. We use that data to proactively and in real time determine both the root cause and blast radius of a problem. Our NOC team is able to reach out to you proactively if we notice multiple users having a problem or if we suspect an infrastructure failure is going to have a large blast radius. This is illustrative of the deep partnerships we have with our customers to support business SLA excellence and help their businesses grow.
Backup & Restore
Workspot offers a backup and restore solution for cloud desktops located within the same cloud region to enable IT organizations to address a wide range of possible scenarios that could result in end-user downtime or impact compliance with legal policies.
With Workspot cloud desktop backup and restore in place, one or more copies of each user’s persistent cloud desktop are made within the same cloud region. If a problem arises, the IT administrator can quickly restore the desktop(s) to the last best-known state.
Multi-Region Disaster Recovery
With Workspot Multi-Region Resilience for Cloud Desktops, a copy of each user’s persistent desktop is stored in their primary cloud region, but also replicated to a secondary region to support the scenario where their primary region is unavailable. With a few clicks, IT administrators can activate the cloud desktops in the secondary region. Users stay productive by launching their Workspot client on any device and securely accessing their cloud desktop in the alternate region until the primary region is restored.
We’re here to help! Access these valuable resources to help guide your journey to cloud desktops.